As far as Acctivate’s service goes, the support members I’ve worked closely with have been fantastic. It’s very personalized. I love the online resources, like all the help videos and guides. Usually, I can find what I am looking for, but on an occasion that I can’t, I reach out to a team member and they reply within the hour with an answer.”
Barry de Nicola, CFO, Edge360

A plus of having Acctivate is having customer support, someone who is going to be there. They may not be able to answer or connect remotely right away, but usually, if I have a problem I need dealt with right away, it’s done that day. It’s awesome. I haven’t had any bad experiences.”
Alex Leebow, Business Development Manager, Betty Dain Creations

We’ve always gotten excellent customer service. Our calls are taken, our needs are met and if they’re not met there’s always a way to try to find a solution. We feel we have a good partnership with Acctivate.”
Derrick Ricketts, National Sales Manager, Aidan Gray Home

When I started in Support, there was very little documentation on how to troubleshoot errors or messages. You learned through experience and figured it out as you went.”

Build! Build! Build! Our support team continues to grow, both in terms of personnel and capabilities. We continue to develop plans to enhance user experience and provide more self-help tools.”

I love to watch new employees grow. Our Support Team is full of very creative and intelligent individuals. I get a kick out of some of the unique solutions they come up with to assist our customers with large projects.”