Support SPECIALIST

Jordan Phillips

Support Specialist, Jordan

Jordan Phillips plays a vital role on the Acctivate Inventory Software team as a support specialist. He excels in helping customers tackle challenges, from resolving support tickets and guiding users through complex processes to assisting with software updates. His goal is to help customers understand and use Acctivate to its full potential, easing frustrations and delivering exceptional support alongside his talented team.

Jordan holds a Bachelor of Science in Computer Science from East Texas A&M University. His fascination with computers began early in life, leading him to discover a love for software design and programming. It was game development that first drew him into the world of technology, inspiring him to study computer science and pursue a career in software.

With proficiency in professional communication, customer support, SQL and databases, and software development using C# and Python, Jordan brings a strong technical foundation to his role. He thrives on open communication and values maintaining an open mind—essential principles for learning, problem-solving, and understanding customer needs.

Jordan’s favorite aspect of working at Acctivate is the camaraderie and energy of the support team, which makes every day a rewarding experience. Looking ahead, he aims to broaden his expertise in software and game development while enhancing his knowledge of SQL.

Outside of work, Jordan’s hobbies reflect his creative and curious nature. He enjoys video games, developing game projects, playing board games and tabletop role-playing games, watching movies, listening to music, and collecting unique knick-knacks.

Role:

Support Specialist

Education:

East Texas A&M University

Why Jordan Stands Out:

Versatile Skill Set: Jordan combines technical expertise in SQL, databases, C#, and Python with a strong background in customer support and problem-solving.

Customer-Centric Approach: Every day, Jordan seizes the opportunity to empower businesses through innovative solutions.

Passion for Technology: His lifelong enthusiasm for computers sparked by game development in college, inspired his career in software.

Team Player: Known for his approachable nature and clear communication, Jordan is a valuable resource for both customers and colleagues, fostering trust and teamwork.