Join a software company with the soul of a growing business
Acctivate is the leading QuickBooks® integrated Inventory Management software package
We are currently hiring for the following positions:
Customer Service Representative
We are looking for a Customer Service Representative to join the Acctivate Team. The ideal candidate will be passionate about working with small business clients by providing fantastic customer service and communicating responses to customer questions.
Job Description
- Provide direct email, phone and remote desktop support for Acctivate users
- Publish knowledge base articles for common inquiries
- Create and manage incoming support tickets from Acctivate users
Qualifications
- Must have excellent verbal and written communication skills in English
- Must be organized and detail-oriented
- Must have a passion to help small business customers succeed
- Experience working with customers in a fast paced environment is a plus
- Experience working for and/or with small businesses is a plus
Software Support Specialist
We are looking for a technical support team member. The ideal candidate will be passionate about working with small business clients and solving complex technical problems.
- This is an entry-level position, but we promote from within and our team includes many UTA graduates
- We will work with your school schedule; however the ability to work during normal business hours is important
- We will train the right candidate
Job Description
- Provide direct email, phone and remote desktop support for Acctivate users
- Publish knowledge base articles for common inquiries
- Participate in the Acctivate Community forum
- Assist clients with Microsoft SQL Server installation and maintenance
- Write complex database scripts using Microsoft SQL Server (T-SQL)
- Document bugs and enhancement requests for our development team
Qualifications
- Must have excellent verbal and written communication skills in English
- Must be organized and detail-oriented
- Must have a passion to help small business customers succeed
- Experience with small business accounting software (QuickBooks preferred)
- Experience with SAP Crystal Reports or a business report writing utility is a plus
- Experience with Microsoft SQL Server is a plus
- Experience working for and/or with small businesses is a plus
Software Account Executive
Join our team and help us deliver industry-leading solutions that help growing businesses achieve success. Our award-winning software, Acctivate, is highly scalable, easy to use, and centralizes all the elements needed to manage operations at the core of the business.
Top Reasons to Work with Us
- HUGE Room for Growth
- Great Work/School/Life Balance/Autonomy
- Limited to no travel
- Work from our office located in the Arlington Entertainment District, centrally located between Dallas and Ft. Worth
What You Will Be Doing
Your primary role as an Account Executive is to sell our Acctivate Inventory Management Software to prospective and existing customers. You will be responsible for building and maintaining strong relationships with customers and new partners. Other duties include collecting payment from customers, managing a backlog of sales opportunities, documenting deal progress and tasks, reporting progress and results to management, and attending industry trade shows and conferences.
What You Need for This Position
- Bachelor’s degree or actively working to obtain
- Must have excellent verbal and written communication skills in English
- Must have passion to work with customers and a desire to help
- Must have a passion to work with software and technology
- Familiarity with general business procedures and experience working for and with small businesses
- Accounting knowledge and experience with small business accounting software (QuickBooks preferred)
- Familiarity with Inventory Management and Business Operations concepts
- Must be organized, detail-oriented, and possess strong problem-solving skills