The Acctivate team continued to work and try to find solutions and figure out how to make it configurable and work for our company. They’ve met every demand, challenge and struggle that we had because of the unique situation”
Chysawndra Schultz, Controller
The hot water keeps flowing
at large residences, restaurants, apartment buildings, multi-family developments, motels, hotels, hospitals, laundromats, car washes, schools and industrial buildings thanks to American Standard Water Heaters.
A wholesale distributor of high quality natural & propane gas commercial & residential water heaters, American Standard Water Heaters delivers hot water economically for applications requiring rapid hourly hot water recovery.
The flexibility to handle specific needs
When American Standard Water Heaters began searching for business management software, they found that the large, expensive business management solutions couldn’t track shipments the way they needed.
Then, they found Acctivate.
Schultz explains:
The Acctivate team continued to work and try to find solutions and figure out how to make it configurable and work for our company. They’ve met every demand, challenge and struggle that we had because of the unique situation.”
Serial numbers
American Standard Water Heaters drop ships most of their orders, required serial number tracking for their products and need a business management system to provide real-time information throughout their company.
Schultz continued:
Prior to having Acctivate, we were only using QuickBooks, but we weren’t tracking serial numbers, we weren’t tracking anything. So if someone pulled the wrong serial number we wouldn’t know it until the end of the month.”
Real-time information
Now with the addition of Acctivate, all of their departments and their distribution warehouse are connected. Everyone now knows the complete flow of sales orders, from the time the order is picked to when it’s in transit and its history afterwards.
Everybody can see in real-time what’s going on with the inventory. We didn’t have that before.”
Custom reports
American Standard Water Heaters has also been able to get information specific to their business needs through Acctivate’s ability to create custom reports with Crystal Reports®.
All of their custom reports are written by Alterity’s Report Specialist, whom Schultz speaks of highly.
“She [the Report Specialist] understands what we need and how we need to fix it. She’s a super problem solver. I don’t mind paying for her time,” Schultz said.
They’ve also had a positive experience with the Customer Support team.
Support
Everyone that we do talk to in customer service is amazingly polite. They’re extraordinarily explanatory. They stop to make sure they understand the project completely before going forward with trying to fix it, which saves us time and money.”