Online retailer, FPC Security delivers high-quality access control equipment to the “do-it-yourself” (DIY) market. Their vast inventory of electronic security products, including maglocks, key pads, and proximity card readers are sold on Amazon and eBay and their Volusion powered web store.
Since their start in 2010, FPC Security has steadily grown — getting closer to achieving their goal of becoming a one-stop shop for all electronic security equipment needs.
FPC Security keeps businesses and homes secure across the U.S. with their products, but how do they protect their own business investment?
General manager, Paul gave us a one-on-one account of how FPC Security’s ecommerce operations became 24 times more efficient and how they gained an entire workday of productivity overall.
Q: What challenges were slowing down your ecommerce operations?
“We had a big problem. Invoicing was done manually and taking a lot of time out of the day. The person invoicing would get the order from Amazon, pull in the customer’s information, the price, the product, the whole spiel.
We wanted to find the best way to integrate everything and make our web order process more automated.
We found a business that integrated our web stores with QuickBooks.”
Q: Did your management of web store orders improve with QuickBooks?
“No. We moved our inventory process and everything to QuickBooks. The inventory module and web store integration with QuickBooks didn’t work well for us at all.”
Managing inventory solely with QuickBooks proved to be inefficient and complex for FPC Protection.
QuickBooks lacks advanced inventory capabilities, such as multiple ID codes for each product, alternative inventory product descriptions, and flexible costing. FPC Protection also found the process of managing kits (which are the majority of their products) in QuickBooks to be tedious.
On top of the QuickBooks inventory module not satisfying specific business needs, web store integration in QuickBooks still involved manual steps that were slowing down FPC Protection’s operations. QuickBooks did not have a way to easily synchronize their orders, tracking information and product availability bi-directionally with Volusion, Amazon and eBay. But FPC Protection found out that Acctivate did and the process has since become automated and has completely transformed the crucial component of their operational success — their web store.
Q: How did your processes improve once you integrated QuickBooks and your web stores with Acctivate?
Acctivate has a configurable template for web stores, which has enabled FPC Protection to specify the information to send back to Amazon and update the web orders automatically based on Amazon’s requirements. For instance, the Amazon Merchant ID, Seller ID and Marketplace ID can be sent with the web orders.
FPC Protection also manages their Amazon fulfillment as a virtual warehouse within Acctivate, separate from their physical warehouse, which enables them to accurately and efficiently track their inventory in real-time for each web store/marketplace.
Q: What overall benefits do you see with Acctivate?
Q: How much time has Acctivate saved the company overall?
Q: On the FPC Security web store various access control kits for specific businesses and projects are sold.
How does Acctivate help you with selling and managing your kit products?
“We sell a lot of kits, so kitting is very important for our business.”
Q: How has your experience been with the Acctivate team?
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