It started as a favor for a friend.
Cheryl Lyon was asked to decorate blown glass Christmas ornaments.
“This friend kept telling people and it grew from a custom-designed blown glass ornament,” explained Deb Propst, accounting manager of LDA Creations.
Blown glass ornaments are just one of the many items LDA Creations decorates.
“We’re considered a custom decorator so we will put your design on any product including porcelain, ceramic, wood, glass,” Propst said.
Some of LDA Creations’ previous works include custom china, awards, and commemorative pieces for various organizations including Colonial Williamsburg, Mount Vernon, and the Salvation Army®.
Propst continued explaining LDA Creations’ unique business model.
“A lot of what we do is done by quantity and complexity of design and we have artists on staff that take that and render the art so that it fits the product that they want. We would take the artwork and manipulate it so we can apply it to a product.”
When asked about what LDA Creations attributes their successful business model to, the answer was customer service.
“That really is a big part of what we try to do – to try to have good customer satisfaction. That’s how we get a lot of our referrals – word of mouth.”
Moving forward to find a solution
Before finding Acctivate, LDA Creations had been using one program for billing, ordering, and customer information, which was then transferred into another separate program.
“It just became totally unmanageable. It was totally inefficient and didn’t provide what we needed to know on a daily basis.”
Propst on the tipping point for finding a solution…
“We needed to move forward. We were having a hard time keeping up with inventory. Inventory was our main concern, as well as getting something that would work with QuickBooks because I had some familiarity with QuickBooks.”
LDA Creations began looking for an inventory management solution that would be able to accommodate their specific needs.
“We couldn’t find anything that combined everything that we needed,” Propst explained.
After a long search and researching many different solutions, LDA Creations finally found the solution they were looking for – Acctivate.
Acctivate integrated with QuickBooks and accurately managed inventory, just as LDA Creations needed.
Acctivate also had the robust functions and flexibility LDA Creations was seeking.
One software, many capabilities
LDA Creations uses kitting to combine products on demand into one product when a customer orders.
Acctivate also makes kitting simple by displaying exactly what components are needed.
Propst compared kitting before and after Acctivate…
LDA Creations uses Acctivate’s standard reports to help them determine what they need to reorder.
She explained how Acctivate helps with keeping on top of order deadlines and large orders…
Acctivate’s sales order management simplifies both pre-sale and post-sales activities and back-office operations.
LDA Creations utilizes reports to make their production process more efficient…
Propst described how LDA Creations uses reports to help with managing open orders…
Shipping Workstation Integration
Propst described how reports are helpful for when information is needed on the fly…
Customer Relationship Management
“We have customers who call in and several of us here answer the phone. I don’t normally have a lot of direct customer contact but if somebody were to call in to place an order and the other customer service people are busy, I will do what I can to help them,” Propst said.
She explained the benefits of being able to find customer information quickly with Acctivate…
LDA Creations also uses standard and custom reports to help with customer relationship management.
She explained the value of custom reports for marketing…
Acctivate = invaluable
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