Director of Customer Service

Zach Allen

Erica Avila

Zach Allen is the Director of Customer Service for Alterity. For over 15 years, Zach has developed into an inventory expert, utilizing his expertise in information technology to coordinate a highly efficient and effective support team focused on customer success. Throughout his years at Alterity, Zach has helped establish robust support systems and an expansive knowledge base to aid the support team and Acctivate users. His favorite part of directing is guiding his team, new and seasoned, and watching their talents grow.

More about Zach

My job primarily is to make sure others are successful, to help everyone. My favorite part of work is watching a light bulb go off in another person”

My best personality trait is


I really enjoy helping other people. I’m good at support but I’m even better at making people better at their jobs.”

My favorite quote is…

“Just keep swimming.” – Dory from Finding Nemo

A side project I am working on is…

Building a dining table with reclaimed oak lumber that’s 100 years old. Woodworking is one of my hobbies.”

I’m very focused when learning new skills.”