Your Secret Weapon for Keeping Customers Happy is Order Management Software
Built For
Your Secret Weapon for Keeping Customers Happy is Order Management Software
Keeping customers happy can make or break a business. Whether sales occur at an online marketplace, website, or via a direct sales team, customer satisfaction should always be a top priority.
So, what’s the secret to maintaining a steady stream of satisfied customers? Order management software — your new best friend for ensuring smooth and efficient order handling every time.
What is Order Management Software?
Order management software streamlines the entire order lifecycle, from the moment a customer places an order to the point where it’s shipped and delivered. It keeps everything in check—order processing, inventory tracking, payment verification, and shipping coordination—so you don’t have to juggle these tasks manually. Whether you’re a small business or a larger enterprise, order management software can be the key to simplifying complex order fulfillment processes, helping you manage multiple orders without breaking a sweat.
Why Customer Satisfaction Matters More Than Ever
Happy customers are the backbone of any successful business. Studies show that satisfied customers are much likelier to repeat purchases, leave positive reviews, and recommend your company to friends.
In a world where a bad review can spread like wildfire, ensuring customers have a positive experience is more important than ever. And let’s be real—nobody likes waiting for their orders, especially when they are excited about a new purchase. That’s where speed and accuracy come into play, both significant customer satisfaction drivers.
How Order Management Software Enhances Customer Experience
When it comes to keeping customers happy, order management software can be a game changer.
- Speedy Order Processing: With order management software, orders are processed in record time. No more delays, no more missed orders. When customers receive their orders quickly, it leaves a positive impression, making them more likely to shop with you again.
- Real-Time Inventory Visibility: Have you ever experienced the frustration of ordering something only to find out it’s out of stock? Order management software ensures that customers know what’s available before they click “buy,” minimizing backorders and keeping expectations in check.
- Accurate Order Fulfillment: Mistakes happen, but they shouldn’t happen often. Order management software helps you reduce order picking and packing errors, ensuring the right products are shipped every time. Fewer mistakes mean happier customers and fewer returns to deal with.
- Centralized Customer Support: Customers love transparency, especially when wondering where their order is. Order management software allows you to provide real-time order status updates, which can help manage inquiries efficiently and reduce customer frustration.
Key Features of Order Management Software for Customer Satisfaction
Order management software has features that take customer satisfaction to the next level.
- Automated Notifications: Keep customers in the loop with automated emails and SMS updates on their order status. From “Order Confirmed” to “Shipped” and “Out for Delivery,” these notifications give customers peace of mind.
- Returns Management: A smooth returns process can turn a potential headache into a positive experience. Order management software makes it easy to handle returns and exchanges, keeping customers happy even when something goes wrong.
- Omnichannel Integration: Do you sell through multiple channels—your website, Amazon, eBay, and more? Order management software brings all those orders into one system, so you don’t have to worry about managing them separately. Customers benefit from consistent experiences no matter where they shop with you.
- Integration with Shipping Carriers: Provide customers with more shipping options and real-time tracking links. This feature allows customers to follow their orders’ journeys, ensuring they know exactly when to expect delivery.
Order management software is truly a secret weapon for keeping your customers happy. By streamlining the order process, providing real-time updates, and minimizing errors, order management software ensures customers receive their orders quickly and accurately. As a result, you’ll enjoy higher customer satisfaction, better reviews, and a stronger reputation.
Real-Life Example: How Arabel Keeps Customers Happy with Acctivate Inventory and Order Management Software
Arabel, a leading distributor of window treatment components in the Southeast, thrives on staying ahead of industry trends. Founded in 1986 by Howard Rothman, Arabel has evolved from selling hard window treatments to embracing innovations like roller shades and motorized blinds.
As Arabel grew, so did their need for a modern, efficient order and inventory management system. Their previous software was outdated, making it difficult to track customer history or manage orders effectively. Frank Santiesteban, Arabel’s IT Manager, said, “We couldn’t find customer histories or past purchases, and the system just wasn’t user-friendly.”
Recognizing the need for a change, Arabel sought a solution that would integrate seamlessly with QuickBooks and provide a more user-friendly experience. After a thorough search, they chose Acctivate. The transition was smooth, with the Acctivate team offering strong support throughout the process. Frank notes, “The switch to Acctivate was one of the best decisions we made. It was within our budget and has simplified our order management.”
With Acctivate, Arabel gained real-time access to customer data and sales history, significantly improving their ability to manage orders and inventory. Frank shared that he can generate reports effortlessly, saying, “I can pull a customer’s purchase history or pricing information in no time. We never had that capability before.”
The new system also enhanced Arabel’s shipping operations. By integrating Acctivate with their UPS system, they cut shipping time by more than 50%, making order fulfillment faster and more accurate. “Now, tracking information is directly linked to orders, and we can even send invoices electronically—no more fax machines,” Frank added.
Frank leverages Crystal Reports for custom insights, enabling the team to better understand their sales trends and customer behavior. This deeper visibility has helped Arabel make informed decisions, driving efficiency across the board.
Switching to Acctivate has equipped Arabel with the tools they needed to continue their growth, delivering better customer service and maintaining its position as an industry leader.
Call us at 817-870-1311
