Distributor of high-end kitchen appliances
Operations at a Glance
Disconnected data with financials in QuickBooks and inventory and orders manually handled with spreadsheets.
A centralized inventory software connected to QuickBooks to manage inventory and high order demand in a more automated manner.
Getting operational processes under control to support their growth that resulted in revenue doubling in 2020.
Maple Distributing has grown significantly since opening in 2016 to supply premium kitchen appliances to retailers. Superior customer service has been one factor of their success from the start but played a key role as supply chain issues struck their market and consumers invested more into home projects. Specializing in outdoor kitchen solutions, they focused on meeting consumer demands and ensuring the right tools were in place to support that demand and exceed expectations.
“Right now, the real name of the game in the appliance industry is having inventory. If you have it, you can sell it because it is hard to get with supply chain issues. We take care of our customers and do what we say we’re going to do,” Ryan Jones, VP Operations emphasized.
High demand for Maple Distributing products requires better inventory management
As Maple Distributing rapidly grew, QuickBooks and spreadsheets were not keeping up with their demand and operational processes. The challenges were causing issues and they knew they needed to get on top of keeping better track of their inventory.
Maple Distributing solves operational challenges with a centralized inventory solution
Maple Distributing found the right fit in Acctivate Inventory Software. They went live with Acctivate in December 2019. With Lauren Stine, Onboarding Manager guiding them in their software implementation and the Maple Distributing team working hard on training in the model company and establishing their processes in Acctivate, they were able to meet their goal of being live by January 1, 2020, in a two-month onboarding process.
With Acctivate in place, Maple Distributing began to see their top three challenges alleviated, including improving QuickBooks without replacing it; employing better inventory management practices, especially tracking serialized inventory; and calculating landing cost for imports.
QuickBooks challenges solved
The fact that Acctivate works with QuickBooks to extend its capabilities through a direct bi-directional integration, Maple Distributing was able to continue using the software they already trusted and knew. Acctivate became their primary system for managing purchasing, inventory, orders, fulfillment, and customers while QuickBooks remained in the back-end managing financials and retrieving and sending data to Acctivate.
Inventory management + serial traceability challenges solved
With an actual inventory software to replace manual, error-prone spreadsheets, Maple Distributing now experiences better overall control of inventory, including over their product imports and serialized products.
With Acctivate, inventory levels are also maintained across all warehouses preventing product from being sold when it is not yet available, particularly as it is imported.
The ability to track and trace serial numbers in Acctivate saves Maple Distributing from detrimental consequences within their operations and keeps their business afloat.
Maple Distributing gains additional serial number control with Acctivate’s mobile warehousing functionality as they use portable barcoding devices for their order fulfillment process.
Cost of goods sold challenges solved
Maple Distributing relies heavily on Acctivate’s landed cost feature, which provides them with a true cost of goods sold by adding in their freight charges for container pools that they purchase and have imported. This is especially critical as the price of containers has increased exponentially.
Maple Distributing gains a streamlined process to fulfill customer orders
The order manager in Acctivate has been a lifesaver for Maple Distributing after trying to track orders in spreadsheets. As a central hub for order management and fulfillment it enables them to view order progress, perform batch actions for all orders, and keep orders moving through the supply without any mishaps.
Rapid growth under control with Acctivate
Maple Distributing has benefited from moving away from manually managing inventory with spreadsheets. Now, they have Acctivate working on the frontlines of their operations as their centralized, automated inventory solution keeping all their users and data unified; plus, robust functionality to deploy more strategic processes as they steadily grow.
With such growth, Maple Distributing was recognized as one of the fastest-growing private companies in North Texas with the 2021 Dallas 100 Award.
Now with Acctivate in place their growth can be supported, and Jones is seeing the ROI and stands by Acctivate as a software he would recommend to others.
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