The Acctivate support team is here to help you! Once you have gone live with Acctivate, you will be transitioned to the Support Team for all necessary Support. When creating a new support ticket, we recommend you include all pertinent information for your question or issue. This includes screenshots, specific details about your setup, and why this is an issue. Receiving the full details of your question or issue will enable us to efficiently resolve any submitted request.
To submit a Support Ticket:
- In Acctivate, select Help > Acctivate Support > Contact Support or go directly to the Support page to open a new ticket.
- Complete the form, attach any pertinent documents and click Submit.
- You can email email@example.com to send our Support Staff a message. Once a Support Specialist reviews and responds to your request, a new ticket may be created on your behalf.
The typical response time to a submitted support ticket is one business day. Project based work (webstore integrations, modifications, business review/decisions, server migrations, SQL Server upgrades, etc.) is typically scheduled with the customer as this type of work can be time intensive.
Note: Responses to emails or tickets will be made from firstname.lastname@example.org. Please add this address to your “safe senders” list in your email application to ensure that our responses get to your inbox.