But, what exactly is it that customers want when they shop online in order to be satisfied?
Well, beyond the obvious – quality products at fair prices – online shoppers today want fast, affordable shipping, and at checkout, if an online retailer can’t provide this, they are highly likely to abandon their purchase and seek a competitor who can.
Ensuring the best customer experience means providing them with what they want. It can be difficult at first, but with an order fulfillment solution in place to manage multi-channel sales operations, it is easier than ever before to boost eCommerce fulfillment operations and customer satisfaction.
Order Fulfillment & eCommerce: Order Manager
Many businesses use manual methods at the start of their operations or a separate system to manage their online orders from their traditional orders. As their online presence grows and orders start to come in higher volume, operating with no centralized order management system in place can quickly make online operations overwhelming. When a business chooses to keep online order management operations separate from traditional operations, they may experience a high level of inaccuracies, inventory confusion, customer purchases of unavailable items, long fulfillment times, and lengthy refund and return processes.
Acctivate’s order manager provides fast order processing by streamlining multi-channel order operations through a regular automatic sync of web store & eCommerce orders into Acctivate. Acctivate’s order manager can also process a high volume of orders in a batch with one click. The order manager’s continual update process prevents an online shopper from purchasing unavailable items, bolstering strong customer relationships. Acctivate also processes online credit-card payments in real time, making checkout quick and painless. For drop shippers, orders from any source can be drop shipped from the vendor with one click.
The less time it takes to accurately process an order, the faster the fulfillment.
Order Fulfillment & eCommerce: Barcoding & Mobile
To further speed fulfillment, barcoding and mobile devices used within the warehouse produce optimized picking and packing processes. Fulfillment operations benefit from barcoding and mobile as it improves accuracy, reduces labor, saves time and money, and enhances warehouse efficiencies. With Acctivate’s barcoding and mobile capabilities, inventory can be tracked and traced, regardless of location, and orders can be picked and packed with ease.
Acctivate barcoding & mobile offers multiple and custom pick routes, optimizing the time a warehouse employee spends picking orders. Once the orders are picked, order/delivery information is available to print for packaging labels.
Order Fulfillment & eCommerce: Shipping Workstation Interface
As stated above, what customers want more than anything is low cost or no cost shipping. Offering lower shipping costs to your customers requires lowering your own fulfillment costs. Centralization and automation play a big role in helping distributors and online retailers improve visibility, streamline operations, and identify areas where operational costs can be lowered.
Acctivate’s Shipping Workstation allows a business to integrate easily with carriers of their choice, like FedEx, UPS, DHL, or USPS, or integrate with a shipping solution like ShipRush or StarShip. The ability to integrate with your preferred carriers and easily view changing rates is very beneficial for lowering costs.
Working with Acctivate’s Shipping Workstation provides automatic order information population, eliminating double data re-entry, and allows you to manage and track an unlimited number of products. Access to carrier requirements, rates, and updates help you keep your costs low and provide more shipping options and lower costs to your customers.
Order Fulfillment & eCommerce: Be Fast, Be Ready
Conquering eCommerce order fulfillment is simplified when you employ a system like Acctivate with features like order manager, barcoding & mobile, and shipping workstation into your operations. The benefits of an order fulfillment software such as Acctivate don’t end with order fulfillment features – just like a customer experience doesn’t end when the package is shipped.
Providing fast, responsive service, updating customers with real-time tracking information, and offering a painless return policy builds customer loyalty. Nearly all online retailers agree – the goal is keeping shoppers from jumping ship at check out and lowering your operating costs enables you to lower your customers’ as well.
With the right tools, your warehouse will be able to quickly process, pick, pack, and ship items accurately, helping packages arrive quickly and on time. Accidentally selling unavailable or back-ordered products become a thing of the past with Acctivate, as inventory is updated in real-time, constantly monitoring what is on hand. When item quantities are low, Acctivate sends alerts with suggested re-order quantities.
Acctivate stores unlimited customer and order history – with just a few clicks, you can pull up any detailed data you need, simplifying order management and improving customer service response time. When your operations are optimized, fulfillment times and customer experience follow suit.
Are you a QuickBooks user? Perfect! Acctivate is made for QuickBooks users seeking to enhance their inventory and business operations while maintaining financials in QuickBooks.
Acctivate: Order Fulfillment & eCommerce
Acctivate makes optimizing eCommerce fulfillment simple and affordable, allowing small and mid-sized distributors and online retailers a powerful system to boost operations and enhance growth. With Acctivate, a business can provide the best overall customer experience by promoting lower shipping costs, fast fulfillment, and responsive service.
Acctivate is loaded with customizable features and offers an abundance of add-ons, allowing a business to improve more than just fulfillment operations. Acctivate is an advanced, centralized inventory management system with the ability to monitor major and minor areas of operations, including purchasing, warehousing, fulfillment, pricing, analysis, and more. Acctivate helps eCommerce retailers succeed in an ever-growing sea of competitors.