Acctivate’s ability to define and store unlimited alternate product IDs per customer significantly reduces customer service response time.
Unlimited IDs Per Customer
Maintain all necessary alternate product IDs, SKUs and UPCs for each customer in one window that is cross-referenceable with the product, easily searchable by the unique ID throughout the system, and applied to sales documents for the customer, i.e., sales orders & pack lists.
Customer Specific Descriptions
Associate a description with each exclusive customer product ID defined to differentiate from your internal product description.
When a customer orders product using their own ID rather than yours, promptly find the product by that criterion via a dynamic search ability, scan a barcode containing it or manually enter it on a line item.
Import customer specific product IDs with descriptions and optional notes to an existing customer in Acctivate for existing products via a simple spreadsheet and easy info mapping capabilities.
EDI Purchase Orders
Acctivate auto matches trading partner product IDs, SKUs and UPCs on customer purchase orders (EDI 850s) against the customer product IDs recorded on the Acctivate customer record.
Product ordered online via an eCommerce webstore integrated with Acctivate can be associated with a customer product ID and matched in the system for the customer.
Hear it from Acctivate users
Europe2You – Customer Alt Product IDs Concept
If Williams-Sonoma calls our product a different name than what we call it and they have a different SKU than ours, we’re able to automate those changes in Acctivate so that when we create a sales order, the sales order will come out as we like. Then when we create a PO, we have all those definitions on the piece of paper to give to our vendor that reflects the level of professionalism we aspire to deliver.
Gregory Callas, Logistics Manager, Europe2You
Aidan Gray – Customer Alt Product IDs Concept
We track factory SKUs and internal SKUs in Acctivate. We use the alternate descriptions to put in factory SKUs. That information is always in Acctivate and ensures that we’re double tracking it and if we’re ordering from the factory, we know we’re ordering the right part.
Derrick Ricketts, National Sales Manager, Aidan Gray Home
PRW – Customer Alt Product IDs Concept
We have 30 different variations for some products and each spec is a little different. It’s much easier to keep all of the information in one system. When a customer calls in to get those specs, it’s all right there at our fingertips in Acctivate. It’s easy.
Schean Barrett, Chief Operations Officer, Performance Racing Warehouse
Maintain Consistency & Efficient Tracking with Limitless Customer Product IDs
Accommodate your customers and instill efficiency into the sales process with the ability to store all customer specific alternate product IDs (i.e., SKUs, UPCs, etc.) on their customer record along with customer specific descriptions and optional notes.
The customer product IDs can support customer requirements in various sales channels, such as the trading partner ID for EDI purchase orders (EDI 850) or the customer’s product ID for web orders.
Cross-reference with your internal product ID and easily refer to the unique IDs, in situations, i.e., customer follow-ups, product searches and on sales documents for the customer, i.e., sales orders, pack lists, etc.
Search By Customer Product ID & Instantly Find the Associated Product
Acctivate empowers businesses to meet their customers needs in a multitude of ways and the ability to store, track and search by customer product ID is no exception.
With products tied to customers’ specific ID codes, customers can order using their unique product ID and the sales process will remain seamless coupled with the ability to dynamically search on the customer product ID at any time without confusion. Even enter the exclusive code on a line item or scan a barcode containing it and instantly have the correct product revealed in the system.